Cancellation policy

Subscription Policy

How subscriptions work

Some of our products can be purchased as a subscription, which means we ship the product to you on a recurring schedule and charge your payment method automatically each time.

Subscriptions are always optional. Every product page loads with the one-time purchase option selected. You must actively choose a subscription option before adding the item to your cart, and the full terms are displayed before you do.

Enrollment and consent

Before you subscribe, we display the recurring charge amount, the billing and delivery frequency, that the subscription renews automatically until you cancel, and how to cancel. These terms appear again in your cart and on the checkout page before payment is submitted.

By selecting a subscription and completing checkout, you authorize us to charge your payment method on the stated schedule until you cancel. We keep a record of this authorization for every subscription order.

Billing

Your first charge is processed at checkout. After that, you are charged 29.98 every 30 days, on the same date each cycle, using the payment method on file.

We will email you a receipt for every charge.

If we need to change your subscription price, we will email you at least 5 days in advance. The new price will not take effect without your affirmative consent, and you may cancel at any time before it does.

Renewal reminders

We email you 3 days before each renewal. The reminder tells you the date you will be charged, the amount, what is shipping, and includes a direct link to skip, change, or cancel.

Shipping and delivery

Subscription orders ship 1-2 days after each charge and typically arrive within 5-8 business days. Shipping is free on all subscription orders.

You can update your shipping address at any time from your subscription portal. Address changes made before your renewal date apply to your next shipment.

Managing your subscription

From your subscription portal you can:

• Skip an upcoming delivery
• Change your delivery frequency
• Pause your subscription
• Update your shipping address
• Update your payment method
• Cancel

To reach it, log in to your account at slimade.store and select Manage subscriptions, or click the management link in any order confirmation or renewal reminder we send you.

Cancellation

You can cancel at any time. There is no minimum number of orders, no cancellation fee, no phone call, and no retention call required.

Cancel in any of these ways:

• Click the management link in any order confirmation or renewal reminder email
• Open the subscription portal in your account at slimade.store
• Email hello@slimade.store and we will cancel it the same business day we receive your request

Cancelling stops all future charges immediately. To make sure a cancellation applies to your next delivery, cancel before your renewal date, which is shown in your portal and in every renewal reminder.

If an order has already been charged but has not yet shipped, email hello@slimade.store and we will cancel the order and refund it in full. If it has already shipped, you may return it under our return policy if it is unused and unopened.

Failed payments

If a renewal charge is declined, we will notify you by email and retry 4 times over 30 days. You can update your payment method from your subscription portal at any time. If payment has not succeeded after 30 days, we will cancel the subscription automatically. We do not ship orders that have not been paid.

Discounts and promotional pricing

Any subscriber discount is applied automatically at checkout and continues for as long as the subscription remains active. If your subscription includes introductory pricing for the first order only, that is stated clearly on the product page and in your order confirmation, along with the price of subsequent orders.

Free gifts

If your subscription included a free gift, it is yours to keep. We do not bill for gifts on cancelled subscriptions.

Returns and refunds on subscription orders

Subscription orders are covered by our standard return policy. For health and hygiene reasons, opened or used product cannot be returned unless it arrived defective or damaged.

If you were charged for a renewal you did not intend, contact us at hello@slimade.store before disputing the charge. We resolve these directly and quickly.

Changes to this policy

If we change these terms in a way that affects your existing subscription, we will notify you by email before the change takes effect.

Contact

Arise Mind LLC — hello@slimade.store