Refund policy

Returns, Refunds & Subscription Cancellation

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition you received it, with tags and in its original, unopened packaging. You'll also need your receipt or proof of purchase.

For health and hygiene reasons, opened saline solution, nebulizer mouthpieces, masks, tubing, and any other item that has been used or removed from its sealed packaging cannot be returned unless it arrived defective or damaged.

To start a return, contact us at hello@slimade.store. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon arrival and contact us immediately at hello@slimade.store if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. We cover return shipping on all defective, damaged, and incorrect items.

Subscriptions and recurring billing

Some of our products are available as subscriptions. Subscriptions are optional and are never pre-selected — you must actively choose a subscription option before adding an item to your cart.

When you subscribe, you agree to a recurring charge on the schedule shown on the product page and at checkout. Our Saline Solution subscription is billed and delivered every month.

Your subscription renews automatically at the stated price and interval until you cancel. The payment method you used at checkout will be charged for each renewal. We will notify you by email before any change to your subscription price takes effect, and we will not apply a price change without your consent.

Managing and cancelling your subscription

You can cancel at any time, and cancelling is as easy as signing up was. There is no phone call, no retention call, and no minimum number of orders.

To cancel, use any of the following:

• Click the management link included in every order confirmation and renewal reminder email we send you
• Log in to your account at slimade.store and open the subscription management portal from the account menu
• Email us at hello@slimade.store and we will process your cancellation the same business day we receive it

From the same portal you can also skip a delivery, change your delivery frequency, update your shipping address, or change your payment method.

Cancellation timing

Cancelling stops all future charges. To make sure a cancellation applies to your next delivery, please cancel before your renewal date — you can see your next renewal date in the management portal and in every renewal reminder we send.

If an order has already been billed but has not yet shipped, contact us at hello@slimade.store and we will cancel it and issue a full refund. If the order has already shipped, you may return it under the 30-day return terms above, provided it is unused and unopened.

Free gifts and promotional items

If your subscription included a free gift or promotional item, you may keep it. We do not charge for gifts on cancelled subscriptions.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at hello@slimade.store.

Contact

Arise Mind LLC — hello@slimade.store

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vidamovement.com.